FAQs
You will find answers to the questions we get asked the most about below. If your question isn’t here, please get in touch.
Frequently asked questions
Are you independent?
Yes, we are proudly independent. We are not tied to any financial institution or organisation, so we always act in our client’s best interests. You can read about the value of independent professional financial planning in one of our blog articles here.
Are you regulated?
Yes, in our own right. We are authorised and regulated by the Financial Conduct Authority. You can find us on the FCA Register here.
Do you provide advice on tax planning as part of your service?
Yes. Tax planning is a core part of our advice. We help you structure investments and pensions in the most tax-efficient way, tailored to your circumstances. Find out more in our blogs section ‘Tax and Mortgage’ here.
How do you make sure your advice is right for me?
We start by understanding your unique situation, profession and goals. Our experience across many industries means we can tailor strategies that fit your life.
If something urgent comes up, how can I reach you?
Our team is easy to reach by phone, email or video call. You can even drop into the office if you’d prefer a face-to-face meeting. As our client, you’ll always have a dedicated adviser and client service manager who know your situation.
What happens if my financial planner is away on holiday?
We have a whole team to support every client. From the outset, the primary adviser to a relationship introduces a second partner and our client service manager. The rest of the team is available to answer queries or assist.
What should I check when doing due diligence on your firm?
When researching any advice firm, always confirm they’re authorised and regulated by the Financial Conduct Authority (FCA). Check that the firm’s name, reference number, and contact details on the FCA Register match those on their website. You can find ours here.
Confirm the firm adheres to the Financial Ombudsman Service (FOS) for complaints handling.
Check that advisers hold recognised credentials such as Chartered Financial Planner or Certified Financial Planner (CFP) status and are members of the Personal Finance Society (PFS) or Chartered Insurance Institute (CII).
Review whether the firm is truly independent or restricted to certain providers. Independent firms (like ourselves) recommend products from the whole of the market.
Look for evidence of GDPR compliance, Cyber Essentials Plus certification (find ours here) or other security standards.
Is Permanent Wealth Partners authorised by the FCA?
Yes. Permanent Wealth Partners is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 960049. You can verify our status on the official FCA Register here.
Do you use modern technology in your service?
Yes. Our technology is designed to make your experience as effortless as possible. You can book meetings online at times that suit you, access your financial information securely from anywhere, sign documents electronically and communicate with us quickly through video, phone or email.
How do you keep my information secure?
We use encrypted systems, secure document sharing and best-in-class data protection to ensure your information is safe. As of 2025, we have achieved Cyber Essentials Plus, an independent UK government-backed certification that demonstrates our commitment to the highest standards of cyber security.
How do you charge for your services?
We have a clear and transparent fee structure. You’ll always know exactly what you’re paying for and what value you’re receiving.
Do you charge VAT?
No, we do not charge VAT. Our fees are exempt from VAT.
Where are meetings held?
Ideally, we like to meet our clients face to face, whether at our offices in Chiswick or at your office. Many meetings are also conducted via video calls, either on Zoom or Microsoft Teams, which is often the most practical option.
Do I have to pay for an initial meeting?
No. The initial meeting is undertaken at our cost.
What do I need to bring to an initial meeting?
There is no need to bring anything to the meeting. However, it would be helpful to have a good understanding of your income, expenses, investments, pensions and liabilities.
How long should I allow for an initial meeting?
An initial meeting normally takes around one hour.
Do I have to sign up to your services at an initial meeting?
No. We will only ever work with clients who are a good fit and where it makes complete financial sense. If the fit feels right during the initial meeting, we go away and conduct a small piece of work, for which there is no charge. We then meet again to present our work, and at that point we jointly decide if we should work together.
How can I book an initial meeting?
The best way to book the initial meeting is online through our booking system, accessible on our ‘Book an Appointment‘ page here or via the button at the top right of your screen. You can also contact us by email at hello@permanentwealth.co.uk or by phone at 0203 928 0950.
Do you have parking?
There is meter parking available in nearby streets in Chiswick.
Where is the nearest tube station?
Chiswick Park or Turnham Green are the closest tube stations.
How can we help you?
We understand that you will have questions about our services and how we work, and we encourage you to ask about anything on your mind. Above are some of the more common things we are asked by prospective and new clients.
If you would like us to go into more detail or you have a question that isn’t listed above, we will be more than happy to help.
You can detail your query in the Contact Us form below or in an email to hello@permanentwealth.co.uk.
To speak to us directly, book a chat with one of our professional planners and advisers via the Schedule a call button in the top right of your screen.